Support
How can we help?
Setup guidance, troubleshooting, product information, and how-to videos.
How-to videos
Watch step-by-step guides.
Play these videos directly on this page.
How to Program the Remote
How to Set Up the v6 Plus
Box Freezing or Buffering
How to Connect to the Internet
How to Change Text Size
How to Use Voice Control
Live Ultra+
How to Use Split Screen
Chat support
AI assistance with human support when you need it.
Our AI-powered Chat Assistant is available to help with many common vSeeBox product, remote, setup, and support questions.
When additional assistance is needed, Chat can connect you with our U.S.-based human support team. Human Chat support is available Monday through Friday, 9:00 AM – 5:00 PM Pacific Time. Requests received outside these hours may be answered during the next available support period.
Customers who purchased directly from vSeeBox.US.com receive priority Chat support. When human assistance is required, we prioritize support requests from our customers ahead of general product-support inquiries.
We are also happy to assist other vSeeBox owners with general product questions when possible. If your product was purchased from another retailer, reseller, marketplace, or website, order-specific, return, refund, and warranty matters should be handled through the original seller.
Get Started
Connect HDMI and power, insert the required remote batteries, and follow
the on-screen setup process.
U.S.-Based Tech Support
Customer support is provided from the United States. We can help with setup, troubleshooting, and product questions.
Contact support →Warranty
vSeeBox hardware includes a
one-year limited hardware warranty.
vSeeBox Warranty →
for possible assistance.