Returns & Refunds

Because vSeeBox.US.com products are electronic devices, we do not accept returns for change of mind, buyer's remorse, or simply deciding that the product is no longer wanted.

To request a return, refund, or warranty assistance from us, the product must have been purchased directly from this website, vSeeBox.US.com. Products purchased from another website, retailer, reseller, marketplace, or other seller must be returned to or serviced through the original seller according to their policies.

If a product purchased from vSeeBox.US.com arrives damaged, defective, or you receive the wrong item, please contact us at support@vseebox.us.com so we can review the issue and determine the appropriate resolution. Eligible warranty issues are handled under the applicable product warranty.

Purchases Made through Other Sellers

If you purchased your device from another website, retailer, marketplace, or reseller, please contact your original seller for assistance with returns, refunds, exchanges, or seller-specific warranty claims. Each seller has its own policies, and vSeeBox.US.com cannot authorize returns or refunds for purchases made elsewhere.

Check Your Device Warranty

To check whether your vSeeBox device may qualify for manufacturer warranty coverage, visit
vSeeBox Support - Device Warranty Check: https://vseebox.com/dq/.

This warranty-check service is provided by vSeeBox, not vSeeBox.US.com. Warranty eligibility and any available service are determined by the manufacturer. Checking your device does not guarantee coverage or authorize a return or refund through our store.

Any return or refund must be authorized by vSeeBox.US.com in advance. Products returned without prior authorization may not be accepted. This policy does not limit any rights you may have under applicable law.